20PCS Stainless Steel Silverware Set, Mirror-Polished Cutlery Flatware Set 4 Knives 4 Forks 4 Spoons 4 Tea Forks 4 Teaspoons with Beautiful Flower Pattern for Kitchen Restaurant Party Black

Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following criteria must be met:

1. Time Frame: Returns must be initiated within 30 days from the date of purchase. We cannot accept returns or exchanges after this period.
2. Condition of the Product: The item must be unused, unwashed, and in its original packaging. All accessories, tags, and documentation should also be included in the return.
3. Proof of Purchase: A receipt or order confirmation email must accompany your return to validate your purchase.

How to Return or Exchange an Item

Returning or exchanging an item with Rathermark is easy and straightforward. Please follow these steps:

1. Step 1: Contact Our Customer Support
   Reach out to us by email at [email protected] or through our contact page at rathermark.com/contact to notify us about your intent to return or exchange your purchase.

2. Step 2: Prepare the Item for Return
   Please ensure the item is unused, unwashed, and in its original packaging. Include any accessories, manuals, or promotional materials that came with the product.

3. Step 3: Ship the Product Back
   After we approve the return, we will provide you with the return address and shipping instructions. Use a trackable shipping method to send the product back to us to avoid issues with lost returns.

4. Step 4: Refund or Exchange Process
   Once we receive the item, we will inspect it to ensure it meets the conditions above. If everything is in order, we will either issue a refund or send the replacement product based on your request.

5. Return Address: YULAN HOME KITCHEN LLC 2338 Arcdale Ave, Rowland Heights, Ca, 91748, USA

Return Conditions

To be eligible for a return, the following conditions must apply:

1. The product must be in unused, unwashed condition.
2. The product must be returned with the original packaging, tags, and all accessories.
3. Returns must be made within 30 days from the date of purchase.

We reserve the right to refuse returns if the product does not meet the above conditions.

Return Shipping Costs

Unless the product is defective, damaged, or incorrectly shipped, you will be responsible for the return shipping costs. If we sent you the wrong product, or if your item is damaged or defective, we will cover the cost of return shipping.

Please ensure that you send your return via a trackable shipping method to ensure its safe arrival.