Refund and Returns Policy

Thank you for shopping at pickzzy, a brand by Safe Day LLC. Our priority is ensuring you are satisfied with your purchase. If, for any reason, you’re not completely satisfied, we’re here to help.

Eligibility for Returns and Exchanges

Items are eligible for return or exchange within 30 days of receipt. To qualify, your item must be unused, in its original condition, and accompanied by the original packaging and proof of purchase.

How to Return or Exchange an Item

To initiate a return or exchange, please contact us at [email protected] with your order number and reason for the return. After confirming your request, we’ll provide clear instructions and our return address.

Return Address: Safe Day LLC (pickzzy Returns) 166 Geary St. Ste 1500 2826 San Francisco, CA 94108, USA

Return Conditions

To ensure a smooth return process, please adhere to the following conditions:

  • Products must be returned in original, unused condition.

  • Include all original accessories and packaging.

  • Clearly mark your order number on the outside of the return package.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a traceable shipping method to ensure your return reaches us safely.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Personalized or custom-made products.

  • Clearance or discounted items.

  • Items explicitly marked as non-returnable on our website.

Damaged or Defective Products

If your product arrives damaged or defective, please notify us immediately at [email protected], providing clear photographic evidence. We will promptly arrange a replacement or issue a full refund, covering return shipping costs.

Exchange Policy

We offer exchanges for items that do not meet your expectations or if you received the wrong item. Exchanges must also meet the return conditions listed above. Contact our support team to initiate the exchange process.

Reason for Return

To improve our products and service quality, we kindly request that you clearly indicate the reason for your return or exchange. Your feedback helps us enhance your shopping experience.

Refund Processing Time

Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method within 2-5 business days.

Cancellation Policy

Orders can be canceled free of charge within 24 hours of purchase, provided they have not been shipped. After this period, cancellations may not be possible, and our standard return policies apply.

Can I Change My Shipping Address?

Shipping addresses can only be changed within 24 hours after placing your order. To request a change, please immediately contact our customer support team at [email protected].

Warranty Policy

All pickzzy home kitchen products come with a 1-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal household usage. If your product fails due to such defects, contact us promptly for assistance.

For further assistance, please reach out to us:

Company Name: Safe Day LLC

Company Number: B20250041393

Address: 166 Geary St. Ste 1500 2826 San Francisco, CA 94108, USA

Email: [email protected]

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing pickzzy – your satisfaction is our highest priority!